Refund policy

Last updated: June 24, 2026

We want you to be happy with your purchase. If something isn't right, we're here to help.

60-Day Return Window

You have 60 days from the date of delivery to request a return. To be eligible for a return, items must be:

  • Unopened and in their original, sealed packaging
  • In the same condition you received them
  • Accompanied by your order number

Opened or partially consumed products cannot be returned for food safety reasons, unless they arrived damaged or defective (see below).

How to Start a Return

To request a return, email us at [support@renuvale.com] with:

  • Your order number
  • The item(s) you'd like to return
  • The reason for the return

We'll review your request and, if approved, send you a prepaid return shipping label and instructions within 2 business days.

We cover return shipping costs — you won't pay anything to send it back.

Refund Processing

Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Please note that your bank or credit card company may take an additional 5-10 business days to post the refund to your account after we have processed it.

Subscription Refunds

If you are enrolled in a subscription and wish to cancel, please cancel before your next scheduled billing date to avoid being charged. If your subscription shipment has already been processed or shipped, it is not eligible for cancellation — you may return it under the standard 60-day return policy above once received.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [support@renuvale.com]. Please include:

  • Your order number
  • A photo of the damaged or defective item and packaging
  • A brief description of the issue

We'll send a replacement or issue a full refund — your choice. You will not need to return the damaged product.

Exchanges

We don't offer direct exchanges at this time. If you'd like a different product, please return the original item for a refund and place a new order.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation:

  1. Check your bank or credit card account again — some institutions take longer to process
  2. Contact your bank or card issuer, as there may be a processing delay on their end
  3. If you've done both and still haven't received it, email us at [support@renuvale.com] and we'll investigate

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or partially consumed food products (for food safety reasons)
  • Items returned after the 60-day return window
  • Gift cards
  • Items not purchased directly from our Site (e.g., products purchased from unauthorized resellers)

Order Cancellation

If you need to cancel an order, contact us as soon as possible at [support@renuvale.com]. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already shipped, you may return it under the standard return policy above.

Contact Us

Questions about returns or refunds? Reach out to us at:

[support@renuvale.com]