Refund policy

Our 60-Day Money-Back Guarantee

You have 60 days from delivery to request a refund on your order.

Opened and used items are covered. Most of what we sell is meant to be used over weeks before you can fairly judge it, so a guarantee that only covered sealed packages would not be worth much.

To request a refund, email support@renuvale.com within 60 days of delivery with your order number and a line on what did not work for you. We ask for that line because it is how we find out whether something is wrong with a product — not as a condition you have to satisfy.

Returns

For most items we do not ask you to ship anything back; return postage usually costs more than the item. If a return is needed we will say so when you contact us, and we cover the postage.

Damaged, Defective or Wrong Item

Email a photo to support@renuvale.com within 14 days of delivery. Replacement or refund, your choice. Nothing to send back.

Timing

Approved refunds go to your original payment method within 5–7 business days. Your bank may take a few days longer to show it.

Subscriptions

Where a product is sold on a subscription, the individual orders you have already received are covered by the 60-day guarantee above. Cancelling future billing is covered in our Terms of Service.

Scope

The guarantee applies once per customer, on a first order.

Contact

Questions about a return or refund: support@renuvale.com.